Shipping policy

  1. Delivery
    • All Goods purchased through our Website will normally be despatched within 1 working day after the date of our Delivery Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of our control - see clause 12).
    • Orders placed by UK customers shall be required to sign for the order. Should your Order not arrive by the estimated delivery date, you should contact us in writing as soon as possible so we can investigate.
    • It is your responsibility to provide us with full and correct delivery address details.  If your package is returned to us due to an incorrect or incomplete address, you will be charged the full delivery cost to re-deliver your order to a corrected address
    • If no one is available at your delivery address to receive the Goods and the Goods cannot be posted left in a safe place nominated by you, DHL will leave a delivery note explaining how to rearrange delivery or where to collect the Goods.
    • We will attempt to deliver the Goods 3 times and if you do not collect the Goods or rearrange delivery within the time frame stipulated, we will contact you to ask you how you wish to proceed. If we cannot contact you or arrange redelivery or collection, we will treat the Contract as cancelled and recover the Goods.  If this happens, you will be refunded the purchase price of the Goods themselves, but not the cost of the initial delivery cost. Any reasonable additional costs that we incur in recovering the Goods or having the Goods returned to us will also be chargeable by you and will come off any amount due to you.
    • Delivery will be deemed to have taken place when the Goods have been delivered to the delivery address indicated in your Order and you (or someone identified by you) have taken physical possession of the Goods.
    • The responsibility (sometimes referred to as the “risk”) for the Goods remains with us until delivery is complete as defined in clause 6.9, at which point it will pass to you. You own the Goods only once we have received payment in full of all sums due (including any applicable delivery charges).

 

  1. International Delivery
    • If you order any Goods from our website for international delivery and we have agreed, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.
    • You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before ordering any Goods from us.
    • you must comply with all applicable laws and regulations of the country that the Goods are being delivered to. We will not be liable or responsible if you break any such law